Privacy Policy

Last updated: July 2026

NV Adria Complex d.o.o. („we”, „our” or „us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit www.kvarnerbay.com, contact us or subscribe to our newsletter.

1. Data Controller

NV Adria Complex d.o.o.

Hrastić 15

51250 Novi Vinodolski

Croatia

OIB: 34141005728

2. What information we collect

Depending on how you interact with our website, we may collect:

  • name and surname
  • email address
  • telephone or WhatsApp number
  • preferred travel dates or month of stay
  • enquiry details and messages
  • newsletter subscription information
  • cookie preferences
  • IP address
  • browser and device information
  • website usage data
  • UTM campaign parameters and referral source

3. How we use your information

We process your personal data for the following purposes:

Responding to enquiries

When you contact us through the enquiry form, WhatsApp or telephone, we use your information to respond to your request and provide information regarding our hotel, accommodation, offers and services.

Newsletter

If you subscribe to our newsletter, we use your email address to send:

  • hotel news
  • opening updates
  • exclusive offers
  • promotions
  • events
  • future marketing communications

You may unsubscribe at any time using the unsubscribe link included in every email.

Website analytics

With your consent, we analyse how visitors use our website in order to improve its performance, usability and marketing effectiveness.

Marketing

With your consent, we may use advertising technologies to measure campaign performance, understand visitor behaviour and improve future advertising.

4. Legal basis for processing

We process personal data based on one or more of the following legal grounds:

  • your consent
  • responding to your request before a potential booking
  • our legitimate business interests
  • compliance with legal obligations

5. Who receives your information

Your personal data may be processed by carefully selected service providers supporting our business operations, including providers of:

  • website hosting
  • customer communication
  • email marketing
  • analytics
  • advertising platforms
  • cookie consent management
  • CRM or enquiry management systems

Where required, these providers process data under appropriate contractual safeguards.

6. International transfers

Some of our technology providers may process information outside the European Economic Area.

Whenever this occurs, appropriate safeguards are implemented in accordance with the General Data Protection Regulation (GDPR).

7. Data retention

We retain personal information only for as long as necessary.

Newsletter subscription data is retained until you unsubscribe.

Enquiry data is retained only as long as necessary to respond to your request or fulfil applicable legal obligations.

8. Your rights

You have the right to:

  • access your personal data
  • request correction
  • request deletion
  • restrict processing
  • object to processing
  • withdraw consent
  • request data portability

You also have the right to lodge a complaint with the competent data protection authority.

9. Cookies

Our website uses cookies and similar technologies.

More information is available in our Cookie Policy.

10. Contact

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the contact details available on this website.